Privacy policy

Last updated: April 14, 2025

Guarding the privacy and safety of your data is very important to us. This Policy outlines what we collect about you, and how we use, share, and manage this data. It also outlines the choices you have about this data. Please read it carefully.

WHAT WE COLLECT AND WHY

Here at Thurston and Lovey, we are committed to protecting your privacy as a customer and an online visitor to our website. We collect your data in several ways, including when you choose to share it with us, when you shop with us or engage with our digital properties, and from our affiliates and partners. We use the information we collect about you to maximise the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our privacy policy below carefully. You can review, correct, update, or delete your Personal Data by contacting us directly.

HOW WE USE YOUR INFORMATION

We use the information we collect to deliver our services to you, including: communicating with you, providing technical support, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, diagnosing problems, and providing you with a personalised website experience.

We also use the information we collect in aggregated and anonymised forms to improve our services, including: administering our website, producing reports and analytics, advertising our products and services, identifying user demands, and assisting in meeting customer needs generally.

Any information you choose to make publicly available, such as blog comments and reviews on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites, or if others have copied or saved the information.

HOW TO ACCESS AND/OR UPDATE INFORMATION

If you would like us to update or amend your Personal Information, please contact us at sales@thurstonandlovey.com.au and we will make the requested amendments. We may ask you to verify your identity to ensure that the Personal Information we hold is not improperly accessed.

RIGHT TO BE FORGOTTEN

In the event you decide you no longer want us to  hold your Personal Information, you may notify us in writing of your desire for us to delete your Personal Information on record. We will use our best endeavours and comply with all legal requirements within a reasonable timeframe to delete your Personal Information, unless we are required by law to retain such information.

DIRECT MARKETING

Thurston and Lovey may contact you with direct marketing communications and information about the Services or other products and services offered by us via email, SMS, or regular mail.

If you have indicated a preference for a method of communication, we will endeavour to use that method wherever practical. You may opt out of receiving marketing communications at any time by responding via the channel in which you received the marketing communication or by contacting us.

You can unsubscribe from emails by clicking the unsubscribe link in the footer of the email communication you have received.

COOKIES AND PIXELS

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Data (e.g., name, address, email address, or telephone number). Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.

Our website uses cookies to analyse website traffic, provide social media sharing and liking functionality, and help us provide a better visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third-party services such as Google Adwords and Meta Adverts. These ads may appear on this website or other websites you visit.

SHARING YOUR INFORMATION WITH THIRD PARTIES

We do not and will not sell or deal in Personal Data or any customer information. Your Personal Data details are only disclosed to third-party suppliers when it is required by law, for goods or services which you have purchased, for payment processing, or to protect our copyright, trademarks, and other legal rights. To the extent that we do share your Personal Data with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this Privacy Policy and in accordance with applicable law.

We want to be careful and respectful with your information. Therefore, we intend to comply with all applicable laws regarding the collection, use, and transfer of your data. We may share your data with our affiliates, service providers, certain third parties, and as necessary for legal requirements. “Personal” vs. anonymised information: we collect and maintain both “personal” and anonymised data. “Personal” data is information that identifies you or could reasonably be associated with or linked to you. Anonymised information is data that is not linked and could not reasonably be linked to you.

HOW WE PROTECT YOUR DATA

The privacy and security of your data are important to us. We use digital and physical security and process controls to protect your data. We encrypt and anonymise data where we can and where it makes sense. Even inside our company, we limit access to your data as much as possible and where it makes sense.

We need your help to keep your data safe! When you create an account, we ask you to pick a password. Sharing your password with others significantly compromises the security of your data. Additionally, using the same password across multiple websites or apps poses a substantial risk, making your data vulnerable to unauthorised access. In such instances, it becomes exceedingly challenging for us to protect you from potential breaches.

ADS ON OTHER SITES

We want to speak with you where it’s best for you. We may share your contact information with other companies so we can reach you on their sites or social channels. If you choose to give others your data directly (like Google or Facebook), their rules apply to that data, not ours. We sometimes buy ads on other sites. Even if we don’t share (or have) your data, you might still see those ads. We can’t always control how they choose to place our ads.

CHILDREN'S PRIVACY

We do not want to and do not knowingly collect any data from people under 13. If we learn that we have collected such data, we will take all reasonable measures to delete that information and to not use it for any purpose (except where necessary to protect the safety of the child or others as required or allowed by law). If you become aware of any personal information, we have collected from children under 13, please contact us at the addresses listed below.

People under 18 years of age may have data that they provide to us through our website deleted by sending an email to us requesting deletion. Please note that while we make reasonable efforts to comply with such requests, deletion of your data does not ensure complete or comprehensive removal of that data from all systems.

POLICY CHANGES

We may update this Policy from time to time. We’ll post any updates here. Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at sales@thurstonandlovey.com.au 

For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.